Gartner analyst Danial Sanchez Reina says that if CIOs try to solve all day-to-day obstacles, they won't be able to dedicate time to strategic activities. Learn more goals CIOs should have in their first year in CIO Online via Mary Pratt. GartnerIT
Orla Daly joined Skillsoft, a maker of learning software, as CIO in March 2022 with a mandate to drive both operational efficiency and transformation from Day 1.
“I don’t think it’s the right thing to just jump in and say [what needs to be done],” Norris says. “You have to listen to what people across the organization are saying, hear their priorities. People really welcome it, the chance to be listened to. And you have to give people the opportunity to be really frank with you, and you have to steel yourself to hear complaints, and then build a strategic plan out of what you learn.
That focus, however, doesn’t happen by chance, and new CIOs shouldn’t assume their inherited work portfolios have the right projects prioritized. Daly didn’t and instead reviewed the IT landscape to ensure her team is focusing on the most critical issues first. After meeting with business unit leaders, holding roundtable conversations with staffers to get a sense of their capabilities, and reviewing the IT landscape, including its project portfolio, Skillsoft’s Daly says she drafted her plan to move forward and rapidly started implementing pieces of it.
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