Southwest Airline's cascading failures have checked a veritable bingo card of travel nightmares. Now, the airline now claims it has returned to normal operations. The company still has a lot of explaining to do, but here's what we know so far.
Travelers search for their suitcases in a baggage holding area for Southwest Airlines at Denver International Airport on Dec. 28 in Denver, Colo.Travelers search for their suitcases in a baggage holding area for Southwest Airlines at Denver International Airport on Dec. 28 in Denver, Colo.Families with young children stranded at the airport for Christmas. Flight attendants and pilots sleeping on floors.
lots of complex scheduling challenges to get planes, pilots and flight crews in the right place at the right time.By all accounts Southwest was using badly outdated computer systems to manage that complicated system. The Department of Transportation says it is launching its own investigation into exactly what went wrong.Southwest isn't a fly-by-night operation, or a bare-bones discount airline where customers have low expectations and misery is part of the bargain. It was a well-respected — in some cases, even beloved — company.
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