'8 Ways You Can Use WhatsApp to Improve Customer Service ' customerservice whatsapp
The customer support team is bombarded with trivial queries but is nonetheless important for customers such as:What is my order status?Since these are some of the frequently asked questions, it is easier to automate their responses. But at the same time, you need to ensure the responses are provided quickly at any time of the day. And WhatsApp chatbot helps you do just that.
Unless your customers are extremely convinced about your brand and feel loyal to you, chances are they might not look back once they make a purchase. How do you continue to communicate to your customers without bringing customers to your website?It’s an outbound marketing technique that allows you to be proactive and reach out to your contact with pre-defined messaging.
Services that require appointment booking like concerts, salons, shows, hospitals, or restaurant reservations are always something customers will browse during their leisure hours. Research suggests thatSo if you don’t want to miss out on customers just because of bad timing, you have to ensure you have a 24*7 channel where customers can book appointments anytime.
So if you’re adding WhatsApp as a means of communication, you need to integrate it into your existing CRM so that you don’t have to juggle and switch between different platforms. WhatsApp integration with CRM gives you a holistic view of your customers and helps you change your messaging tone accordingly.
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