'A Little Dropbox, Bugsnag, and a Lot of Visibility During Error Investigation ' bugsnag dropbox
The team also uses bookmarks on queries: “While Bugsnag does a pretty good job of identifying similar crashes, sometimes exceptions are chained. It’s helped a lot to be able to set up a bookmark that’s looking specifically for the exception message and be able to find all of those errors.”
“In the past, we’ve turned off alerting because this fragmentation amounts to so much noise that no one pays attention to,” states Angella. “The ability to be specific about what you want to be alerted about from your crash reporting tool is very helpful.” Today, the teams working on this desktop client application are putting in the work to add breadcrumbs throughout the large code base. This critical step will create consistency with logging and enable other engineering teams to fully benefit from Bugsnag in the same ways that the mobile teams are today.
“Product health is one of our highest focuses,” states Angella Derington, Dropbox Mobile Staff Engineer. “One of the things we want to achieve for all of our mobile apps is to hit the three-nines on user availability. To bridge this interim period, the mobile team decided to try a free solution. “We moved to Crashlytics for about a year, which was an improvement from our homegrown solution but lacked a lot of things, especially breadcrumbs and query tools,” states Angella.
Bugsnag provides full visibility during error investigation and experiments with breadcrumbs, automatic grouping, and custom filtering. In addition to breadcrumbs, the mobile team benefits from indexing of custom events, which is particularly useful with its weekly beta releases. The Android team especially appreciates Bugsnag’s ability to handle Application Not Responding errors.
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