Nearly half of their flights were delayed.
By last Friday, Dec. 30, Southwest said it was resuming normal operations with only 1% of flights canceled and "minimal disruptions over the weekend."
Southwest said reimbursements are considered for those who had flight disruptions between Dec. 24 and Jan. 2, and can be"Southwest Airlines failed its customers. Point blank," White House Press Secretary Karine Jean-Pierre said during a briefing Tuesday regarding the holidays' massive cancellations."The Department of Transportation will hold them accountable to their commitments to make their customers whole.
She said the department is watching"very closely" to ensure Southwest will cover flight rebooking charges, hotel rooms, meals and other forms of transportation that were required because of the cancellations and to ensure baggage is returned to customers as quickly as possible. Southwest CEO Bob Jordan said Tuesday during a"Good Morning America" interview that he has been in conversation with Transportation Secretary Pete Buttigieg and they're "aligned." He added that Contributing: Joey Garrison, USA TODAY
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