Dublin couple told by mortgage lender their home was at risk over sum of €20.33 it claimed was owed
A PTSB spokeswoman said that in 'this instance an error was made whereby the incorrect direct debit amount was requested which resulted in a repayment shortfall'. Photograph: Alan Betson
But, despite all the heartache and the stress, Michael Keegan still characterises the story he wants to tell as a good news one.Have you heard the good news? The stories of the companies that get it right“In late February 2023, my wife Marie received a cold call from PTSB stating that we had defaulted partially on that month’s mortgage repayment,” his mail begins.
He says that “to cut a very long story short, the €20.33 was the mortgage protection component of the monthly instalment, which PTSB had failed to execute correctly . It had been left to me of course to uncover the reason for the alleged o/s €20.33 by liaising direct with Irish Life,” he says. “Having repeatedly showed the incapacity to accept the possibility of their own shortcomings and inadequacies, PTSB eventually admitted the failing was all of their doing, and offered to let us off the €20.33 in question. Yes, they did, believe it or not, after months of written threats to our home, defamatory commentary about our financial status, threats of legal action and references to MARP, PIA and the credit register. Yes sir, let us off the €20.
He says he cannot reveal details of the settlement that was finally reached under a confidentiality agreement between all the parties but says he was offered “substantially more than had been originally offered”. He concludes his main by suggesting the “damage inflicted on us and on our reputation by the PTSB will live long with us. However, the pain is somewhat salved by the ultimate outcome. Good news. Further, we are in the fortunate position too that we were able to pay off the remaining balance on the mortgage, which we did this week, unfettering us from that uncaring financial institution and its appalling customer service. More good news.
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