Amazon confirms it locked Microsoft engineer out of his Echo gear over false claim
Jackson found this implausible because he had cameras that could verify what happened and because he considered it unlikely that anyone in his family would make such remarks given that"most delivery drivers in my area share the same race as me and my family." Furthermore, he determined that no one was home at the time of the alleged abuse.
"I reviewed the footage and confirmed that no such comments had been made," Jackson wrote."Instead, the Eufy doorbell had issued an automated response: 'Excuse me, can I help you?' The driver, who was walking away and wearing headphones, must have misinterpreted the message. Nevertheless, by the following day, my Amazon account was locked, and all my Echo devices were logged out.
Jackson said while he fully supports Amazon's right to look after the safety of its drivers, he questioned Amazon's decision to disable his system for a week during its investigation. And he said that his video of the incident, provided to Amazon, didn't appear to have any effect on the company's decision to suspend his account.exercising control
over products that customers have purchased. It used to be that if you bought a toaster, you owned the toaster, he said, and Amazon or Apple or Google could not deprive you of that product. The customer did not act inappropriately, and we’re working directly with the customer to resolve their concernsWithout challenging any of the published claims, an Amazon spokesperson said,"We work hard to provide customers with a great experience while also ensuring drivers who deliver Amazon packages feel safe.
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