Dallas-based Southwest Airlines and Fort Worth-based American canceled more than 1,600 flights last weekend, and crew members were left without a place to go...
according to Flightaware.com, and about 9,000 more were delayed. That included more than 900 cancellations at Dallas-based Southwest Airlines and about 750 at Fort Worth-based American Airlines. Spirit Airlines and JetBlue faced similar operational issues.a systemwide technology outage following routine overnight upgrades early Saturday morning
The company said it working to adjust forecasting so that it has enough hotel rooms planned with expected weather problems and that “we apologize for the extra stress that not having a room for rest caused our crews.”these kinds of operational meltdowns have become common over the last year and tend to happen on busy travel weekends.
Airlines, including Southwest, have already trimmed schedules because of staffing shortages that have hit the industry hard in recent months, including shortages of pilots and flight attendants but also customer service workers and behind-the-scenes staffers needed when airline networks face difficulties.
When crew members can’t get the hours of sleep required by federal rules, they are unable to work, forcing airlines to scramble to find available pilots and flight attendants, exacerbating delays and cancellations.
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