AT&T says it’s resolved a software issue that left some wireless customers seeing “SOS Mode” instead of the usual 5G connection.
AT&T was experiencing some issues Tuesday night that left customers seeing “SOS” instead of their usual bars of service. “We’ve resolved a software issue that disrupted the ability of a limited number of our customers to connect to our wireless network. We apologize for the inconvenience and we appreciate our customers’ patience as we worked to resolve this issue,” said AT&T spokesperson Jim Kimberly in a statement sent to The Verge.
Kimberly also said that an explanation posted by The Mobile Report was inaccurate. That outlet said AT&T found internally that a failure at a switching center “has resulted in a cascade of problems, including service delays, the inability to provision new SIM cards, and, for many, a complete loss of network connectivity” that may primarily affect iPhones and other Apple devices. Users on Reddit also reported service issues on some Android devices.
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