Aviation sector watchdog, the Irish Aviation Authority (IAA), last year obtained €1m in refunds and compensation for disgruntled air passengers.
Aviation sector watchdog, the Irish Aviation Authority , last year obtained €1m in refunds and compensation for disgruntled air passengers.
The 2023 report states that 1,797 complaints were not upheld in favour of the complainant"and the main reason was that the air carrier was able to prove that a disruption was caused by extraordinary circumstances and therefore would be exempt from paying compensation". The report states that the 2023 complaints included damage caused to a passenger's wheelchair, delays in passenger receiving assistance in airport, treatment of passenger by security personnel in airport and instructions given to passenger regarding screening of mobility equipment and pre-notified passenger not receiving assistance from airport management body's service provider.
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