French-owned insurer said it identified in February what it called ‘a historical systems-based error that impacted circa 400 motor customers’
Axa Ireland, the largest motor insurer in the State, has paid a total of about €65,200 in refunds and compensation to hundreds of motor customers who were caught by an error in its no-claims bonus calculations.
It is understood that policyholders in the group were affected as they made changes to their policies, such as changing car or adding another driver to coverage, which resulted in accumulated no-claims bonus benefits being lost as a result of a system glitch.
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