Over half of complaints received by the Financial Services Ombudsman relate to banking, and a quarter to insurance companies
The Financial Services and Pensions Ombudsman Liam Sloyan told the Joint Committee on Public Petitions the number of complaints received by his office last year was up by almost one third. File photograph
Deputy ombudsman MaryRose McGovern told the committee there was no reason that number of complaints should need to be referred to the ombudsman’s office but that initial data for the current year pointed towards a similar number of complaints being received in 2024. As it was, he said 5,184 of the complaints made to the ombudsman’s office had been closed within a year with resolutions taking on average 8½ months.
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