Thousands of travellers and holidaymakers have been battling airline chaos in recent weeks - and the situation could be about to get worse.
She added:"A strike by our members will make an immediate impact on the service to customers, so I urge BA to get a grip and restore these workers' pay immediately."In a statement supplied to Sky News, a spokesperson for BA said:"We have received notification that some of our customer service colleagues will be participating in a ballot for industrial action.
"Other parts of the organisation accepted the same offer acknowledging the position the business still finds itself in. "We remain fully committed to talks with our trade unions about their concerns and we hope that together we can find a way to reach an agreement in the best interests of our people and our customers."It is understood that BA has contingency plans in place in the event of the workers deciding to strike, and that they represent less than 50% of BA's customer service team at Heathrow.
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