The US Transportation Department said it received more than 1,200 complaints since March 2020 alleging the airline failed to provide timely refunds
British Airways has been hit with a fine of $1.1m by United States government.
The US Transportation Department issued the punishment for failing to provide timely refunds for flights to and from the US that were cancelled due to the COVID-19 pandemic.refunds since March 2020The fine is"a strong deterrent to future similar unlawful practices" by BA and other airlines, the government department added.
Customers were unable to get through to customer service staff when contacting the airline because of inadequate customer phone lines, it said. BA responded:"We're very sorry that at the height of the unprecedented pandemic - when we were unfortunately forced to cancel thousands of flights and close some call centres due to government restrictions - our customers experienced slightly longer wait times to reach customer service teams."
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