A care service provider has come under fire after a health watchdog revealed a series of shortfalls within in its services.
A care service provider has come under fire after a health watchdog revealed a series of shortfalls within in its caring services.
Risks such as choking and behaviours that may challenge were not included in the records. It was also highlighted that staff did not always have appropriate information to support people safely. One MAR did not contain information in-line with best practice guidance, including the person's name, date of birth and allergy status. On some days, medicines had not been signed for correctly. These inconsistencies had not been highlighted by quality checks and it was added that the service was not clear about its responsibilities and role in relation to medicines.
It was also found that some records contained inconsistent information- for example, about people's mobility requirements, this meant care plans were not always accurate and did not always reflect people's current needs. Failings in leadership were also highlighted to show how there were no systematic approach to audits and many of the checks we were told were completed were not evidenced.
"It was the first time in managing a company and the pandemic broke out and with small amounts of guidance our main priority was to keep our service users and staff safe. With the high command of care needed, we cared for many service users with terminal cancer and some of Covid.
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