Upgrade at Dublin base of Payoneer reported to have led to numerous Patreon users have payments rejected as fraudulent
Patreon is one of the most widely used platforms for creators to sell their content. Among other content, it is used by numerous podcasts to sell subscriber-only episodes, including The Second Captain’s Podcast and Newstalk’s Golf Weekly. Since its 2013 launch, it has become a complementary and sometimes primary source of income for hundreds of thousands of content creators.
Patreon had “identified an issue with Payoneer payouts”, it said on its website on Wednesday. By Thursday, it had “traced the slightly elevated decline rates back to payments infrastructure upgrades required by one of our payment processing partners”, it said. A Patreon spokeswoman told news site Engadget the Dublin operations of a payments partner company seemed to have been implicated in the problem after Patreon “made a required upgrade with one of our payment processing partners” which “may have changed the descriptors people are used to seeing in their statements. We are working closely with this payment processing partner to resolve the issue.”
Patreon indicated on its blog that while Payoneer payments had been restored for the “majority” of creators, it could take time for the systems fix to update across the internet and cards might continue to be declined. It was “deeply sorry for the inconvenience,” it added.Karlin Lillington, a contributor to The Irish Times, writes about technology
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