Most of the supply chain leaders we talk to agree that ChangeManagement is critical to success. However, few can point out the resources dedicated to planning and driving the adoption of change. Read our latest blog for key insights: GartnerSC
“Change is the law of life and those who look only to the past or present are certain to miss the future.” – John F. KennedyWe change a technical or tangible aspect of the supply chain, such as a system, a tool or a process.Companies we talk to think they do reasonably well to manage the technical aspects of change. In many ways this is the easy part. When swapping one ERP for another, the old ERP does not resist being replaced. We need not convince the technology of anything .
When we look at the top priorities of Centers of Excellence, teams dedicated to managing change projects, we see that tactile priorities sit at the top of the list .However, the same respondents indicated that “Having relationship management and change management capabilities on the team” was the most critical capability to success of the Center of Excellence.
Engaging with design and engineering teams to ensure they are getting early user needs and coordinating the participation of users in early iterations of the design.Developing large-scale messages for the life cycle of a change, as well as developing micromessages for individual stakeholder groups.Building an active support network
Identifying, training and supporting a network of change influencers to help deploy and support the adoption of the change.Developing and planning for the delivery of training programs for pre- and post-implementation.
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