The work is intense but incredibly rewarding
Whether you’re feeling anxious, sad or scared, there’s one 24 hour service always there for young people: Childline. With young offenders calling from prison simply because they want someone to talk to, this is the reality that Nottingham Chidline Volunteers are facing on a daily basis.
“I used to do admin for the charity and wrote up the case notes so I can see how things have changed.” Sarah recalled a stand-out telephone call she remembers. She said: “I was talking to someone in prison who felt really frustrated, they were in there for sexual assault but thought the other person was 16.
Throughout Sarah’s time at the service, she has had many roles including: admin, fundraising and being a part of school services. Sarah added: “Realising that you’ve made a difference and that someone feels better is the best part of the job, it can be intense but it’s rewarding.” Max is now a Childline Volunteer Coordinator. He continued: “There’s no way to describe the job, you just feel lucky to be able to make a difference.
Max spoke about common calls and said: “Mental health, self harm and suicide are more common than we think, every shift we have those contacts. During the summer holidays and when going back to school can be busy too.
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