They had saved up for so long to be able to go
An elderly couple from Burnley who used up their savings to go on their dream holiday found they were stuck in a dingy room "like prisoners" for a week.
"They'd always wanted to stay at this hotel because of its reputation that dates back a long time," Kev said. "For that generation it was perceived as being quite grand, it's the Royal Clifton so it was more the tradition of it and the significance to them. They'd been thinking about it for around two years and then I went over and they said they'd finally done it, they booked the Royal Clifton.
"They were given a another room but they're a couple that comes from a generation where they don't want to cause any fuss and where they feel they would be upsetting people if they were to complain." Due to the age of the building, a lot of the windows haven't been double glazed, the 43-year-old says which meant the room stayed at a very low temperature. On top of this, the central heating in the room didn't work for the duration of the couple's stay.
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