As phone and video appointments continue one doctor says her workload has moved her to tears
Face-to-face appointments are still only possible for just over half of all patients in parts of the West.
Elizabeth Gill, from Bristol, gave birth to her second son earlier this year - and contacted her practice after experiencing stomach pains.Elizabeth believes a face-to-face appointment would have prevented the situation escalating to such a serous point and said she would not accept a phone appointment in future.
Elizabeth said: "I'm usually like 'no I need to be seen', which sounds quite diva of me, but going from that negative experience I can't be in that position again."
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