The DPC said it has received a number of complaints regarding Ryanair’s practice of requesting additional ID verification from customers who do not book tickets directly on the airline’s website
The Data Protection Commission has opened an inquiry into Ryanair’s processing of personal data as part of the verification procedure for customers who book flights on third party websites or online travel agents.
Graham Doyle, deputy commissioner at the DPC, said: "The DPC has received numerous complaints from Ryanair customers across the EU/EEA who after booking their flights were subsequently required to undergo a verification process. The decision to conduct the inquiry under Section 110 of the Data Protection Act was taken by commissioners Des Hogan and Dale Sunderland. Ryanair was notified of the decision earlier this week.
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