Debt charities call on Ofgem to urgently 'ramp up' protection for people with energy debt 🗨️ Charities have said they are deeply concerned about how rising energy costs will affect households this coming winter
To highlight this, StepChange said the average level of energy arrears amongst callers has risen by almost a third in the past two years from £1,056 in 2019 to £1,399 in 2021.
Meanwhile, the total number of people seeking energy debt advice from Citizens Advice in the first three months of 2022 was 64 percent higher than the same period in 2019.This includes publishing guidance to energy companies to ensure people who fall into arrears are treated fairly and are not asked to repay amounts they cannot afford.
Joanna Elson CBE, chief executive of the Money Advice Trust, the charity that runs National Debtline and Business Debtline, said: “Government support to help with energy and cost of living price rises is welcome, but the challenges facing many people are set to become more acute with another substantial increase in the energy price cap coming this autumn.
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