Why is it still so hard for disabled people to have easy online access to event tickets in 2023?
Kat Watkins is a huge Wales rugby fan and will be supporting the team at the World Cup in FranceShe's visiting South Africa in the spring, then it's France for the Rugby World Cup, where she hopes to see Wales in the final, having bought a ticket.But as she is a wheelchair user, Kat can't get tickets by clicking a website link like most people - watching Ed Sheeran took 1,000 phone calls.
This hasn't dampened her love of watching concerts, with Kat having seen Take That six times, as well as Westlife and JLS. The Principality Stadium said it currently dealt with tickets via the phone to understand customers' needs, but added it was planning on moving the purchase of accessibility tickets online.Wheelchair and disabled facilities at venues are often good, but getting tickets can be the barrier
An exception is Cardiff's Wales Millennium Centre - once a person registers the card, all they have to do is sign in online to be offered wheelchair or regular seats with a free companion ticket.At the two biggest football clubs in Wales, Cardiff and Swansea, the contrast is marked. A club spokesman said after they have provided supporting documents to show their accessible needs, they are able to log into their account to get tickets.Image source,Kieran Jones of Cardiff City's Disability Supporters Association said they had been asking for online booking capability for years
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