Disneyland has only just reached the halfway point of an extended phased reopening with another year needed before operations fully return to pre-pandemic levels, Potrock said.
“The message that I keep delivering to my senior leadership team is, ‘We can’t get tied up in the bureaucracy,’” Potrock said. “We are dynamic, innovative and decisive. The team is so good that even if we don’t get it right, we’ll ultimately get it right because we’ll adapt.”
“I tell the team again and again, ‘We’re going to try stuff and I’m OK if we don’t get it perfect right away,’” Potrock said. “A lot of times perfect gets in the way of excellence. We’re really focused on doing the best we possibly can. We’re going to listen and adjust as quickly as humanly possible. The team gets it and that’s the culture that we’re trying to create.
“We’re never going to be back to where we were until those 10,000 people truly have it in their DNA as to what their role and what their mission is as we begin to go forward,” Potrock said.
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