Eileen Fisher is ready to let go. At least partially.
“I’ve been working on what is this body of work, what is this company, both the design philosophy and trying to set down a blueprint of what that work is, because I’ve watched it go in and out over the years and become less of what I’ve wanted. I’m still in the midst and finishing that work. We have seen a big transformation, and I feel more clear of what I’m preparing to hand over,” she continued.
Asked whether she envisions the company continuing to have as big an emphasis on retail stores, or is that not sustainable, Fisher said, “That’s interesting. We’re pretty committed to our stores and we’re watching them come back to life after COVID. It was a tough time, really tough. I’m a big believer in the physical presence of people working with customers, touching and feeling our product. You kind of have to understand it and try it on. Our best customers are the ones who do both.
In terms of competencies, they’re looking for proven leadership, clear vision and strategic orientation and affinity toward building brands that work across multiple channels, e-commerce and even social channels, she said. Asked what she’ll do with her spare time, she said, “I’m looking forward to not knowing what I have to do every day. I do yoga, I love to walk in nature. I don’t have to do anything. That’s kind of exciting. Once I find myself with more free time, I will want to do things that are really meaningful and important to me. Like, I want to have more ways to have more impact, with the women’s [empowerment] work, and I want to lean into that.
“We want to grow but don’t want to increase our carbon footprint,” added Fisher. “That’s almost a symbolic way to talk about it. The process that Lisa is holding is a deep and thoughtful process. We have matured, too, myself included, in being able to hire the right people. We have a generally low turnover rate. Over the years, people come and are dedicated to the purpose of what we’re trying to do. They feel it’s meaningful. It’s not just a job.” Eileen Fisher is also a B Corp company.
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