‘I signed up for their paid service believing it to be secure’: Some customers lost correspondence that cannot be replaced
An Eir spokeswoman said the “data was being moved to a new server, [when] an issue occurred and emails greater than 45 days old were inadvertently deleted and could not be recovered. An investigation was immediately launched ... and the root cause of the issue has been identified”.For more than 20 years, the telecommunications company offered anemail address free to anyone who signed up and it had tens of thousands of subscribers, including many small businesses.
Many people then chose to sign up to the subscription service because they wanted to keep an archive of their electronic correspondence but now, despite paying for the service, have had their emails deleted. “I signed up for their paid service believing it to be secure,” she said. “We are told to email important documents to our own email so we will have them if needed. Unfortunately, I have family correspondence on the system that I cannot replace.”
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