A family's long-awaited holiday turned into a nightmare when their booking for adjacent rooms was ignored, leading to unsuitable accommodations and poor hotel conditions, leaving the parents and children equally unhappy.
I used an online travel agent to book a two-week family holiday this year. The last time we took an overseas holiday was before the children were born, and that was over 10 years ago. In truth we couldn’t really afford this one, but my partner and I felt we needed a break to recharge our batteries.
Read more: Ask Jennifer: My marriage has broken up, my daughter is in care and my drinking is worse than ever I went down with a stomach upset on the second day that lasted almost a week and, rather than risk the children getting ill, we decided to eat out for the rest of the holiday, something we really couldn’t afford.
Holiday Hotel Family Vacation Booking Complaint Travel Agent Accommodations
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