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Unlike banks, Revolut is not signed up to a code that aims to reimburse customers for this type of fraud. The fraudster said her bank account was under attack, and persuaded her to download some software that allowed him to take control of her computer. She questioned why Revolut had not stopped transactions that had not followed her normal behaviour patterns, as banks do.Deborah was a victim of what is known as an "authorised push payment fraud". This is when fraudsters persuade their victims to send money themselves.
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