A new GartnerCSS survey found 45% of customer service reps avoid adopting new tech. Why is that? Learn more here: GartnerCSS CustomerService Rep TechTrends
Forty-five percent of customer service reps avoid adopting new technologies by relying on legacy systems and tools, according to a survey from Gartner, Inc.
“Many leaders believe that certain groups are less likely to adopt new technologies, such as reps who are older or work from home,” said Melissa Fletcher, Sr Principal, Research in the“However, the survey shows that these groups are not more likely to resist new technology, and what matters instead is reps’ access to legacy systems and tools.”
“Shutting down old systems is the single most impactful action that a leader can take to encourage rep adoption of new technologies, but it shouldn’t happen all at once,” said Fletcher.
Ireland Latest News, Ireland Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Fatal crash reported on HOV lane on I-45 N northbound and W Gulf Bank RoadOfficials said one person was confirmed dead and several others were transported to the hospital. Drivers should expect major delays along the freeway at W Gulf Bank Road and Mt. Houston.
Read more »
Annie Wersching Dies: Actress In ‘24’, ‘Bosch’ And ‘Timeless’ Was 45Actress Annie Wersching, best known for her roles in the television shows 24, Bosch and Timeless, has died of cancer. Wersching was 45, her publicist confirmed. She continued to shoot even after he…
Read more »
Timeless Actor Annie Wersching Passes Away at 45Wersching was known for numerous roles throughout her career, including The Last of Usand Runaways.
Read more »
'24' Star Annie Wersching Dead at 45 After Cancer BattleActor Annie Wersching has passed away at the age 45. She had starred and guest starred in countless hit TV shows over the years, most notably 'Timeless,' '24' and 'General Hospital.'
Read more »
Annie Wersching, ‘24’ Actor and Tess in ‘The Last of Us’ Video Game, Dies at 45Annie Wersching, an actor best known for her roles in “24” and “Bosch” and for voicing Tess in the 2013 video game “The Last of Us,” has died following a two-yea…
Read more »
The Rookie, Star Trek: Picard Star Annie Wersching Passes Away, Age 45Annie Wersching (The Rookie, Star Trek: Picard, Timeless) has passed away at age 45, with a GoFundMe created to aid Wersching's children. / AnnieWersching TheRookie StarTrekPicard Timeless
Read more »