The courier said the risk of abuse and racism from customers is constant and added that he has even had food thrown at him from doorsteps while he was working.
A Glasgow food delivery courier has spoken of the racial abuse he faces from customers while doing his job.
He said: “Every door’s different and you just don’t know what you’ll be dealing with. Most people are fine but at night when they’ve been drinking, you have to be ready for anything. Another female driver told how she only worked during the day after feeling unsafe when turning up at someone's addresses in the evening.
“They must no longer turn a blind eye to the treatment of their drivers. The customer is not always right. Sometimes the customer is abusive, violent and needs to be banned. Clare Martin, who is a rep for the union, said: “Some of the apps don’t even let you report these kinds of incidents. Even when you can, nothing seems to happen. It can feel like we are out there on our own with nobody watching our backs.
Tom Warnett, the union’s lead in Deliveroo, said: “Everyone has the right to go about their work safely and be treated with respect.”
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