He says he is still waiting to receive the Government's October fuel discount of £66.
A Springburn man was forced to turn to his local fuel bank for help after having to make 120 phone calls before being able to speak to ScottishPower's helpdesk.
He told the Glasgow Times: “ScottishPower really don’t care how they treat their customers. I’ve had to make in excess of 120 calls to speak to a staff member who told me to top up my meter five times and the October discount would be automatically applied. “I’ve lodged a formal complaint with ScottishPower and would like to be compensated for the calls I’ve had to make. I’m now considering taking the matter to the Ombudsman.”
The UK Government-funded energy support discount is made up of six instalments of £66 or £67, running from October until March. She added: “I've had weeks of stress trying to contact ScottishPower. I've was unable to get through to anyone despite trying for weeks via phone, their live chat and even Twitter. You are just left in a queue and nobody answers or responds.
“We are committed to providing the best possible service for our customers at all times and offer a range of ways for them to contact us, including telephone, online chat and email. Due to high demand at the moment, and to ensure customers can get the information or help they need as quickly as possible, we’re encouraging customers to self-serve on our website - where possible - and free up call lines for our most vulnerable customers.
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