Reader whose husband has dementia says she had to endure a lot of negative looks and comments alleging responsibility for delayed flight from Nice to Dublin
Reader Joyce wrote of Aer Lingus: 'People with disabilities should never be treated in this manner. It is humiliating and not what I expect from our national airline.' Photograph: Barry Cronin/The Irish Times
She says that three years ago while holidaying in Nice they bought a wheeled walking aid, but that on the flight home it went missing, and they were told by thespecial assistance team “that there was no point hanging around the airport any longer, but to go home and keep checking with the airport to see if/when it arrived”.
In 2023 the couple bought a mobility scooter “and were assured it was acceptable, with notice, by all airlines. So in September last year we travelled to Nice, with a “special assistance letter confirming flight acceptance, and it worked reasonably well out of Dublin , but once we arrived in Nice there was one hour searching the airport for the scooter.
Eventually, ground crew decided the scooter could not come to the plane steps, and Joyce was told she would have to take it to oversized luggage and find a helper with a wheelchair to assist her husband as they made their way through the airport.“When we got to the oversize area, I was informed that the staff had bad backs and couldn’t help me lift it on the belt – perhaps two or three feet off the ground. I had to go find help as there was no way I could do this on my own.
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