Hotel bar manager accused of ‘defrauding customers’ by adding 10% service charge to bills

Workplace-Relations-Commission News

Hotel bar manager accused of ‘defrauding customers’ by adding 10% service charge to bills
Dublin
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Employee of Schoolhouse Hotel in Dublin 4 is challenging his dismissal which he says ‘flies in the face of natural justice’

The Workplace Relations Commission heard that Ryan Boodhun was suspended in June 2023 after an allegation was made against him, and later sacked Photograph: Nick Bradshaw/The Irish TimesA bar manager is challenging his dismissal from a Dublin hotel after its management decided he was “defrauding customers” by adding 10 per cent to the bills of smaller tables that it would not normally ask to pay a service charge.

The Workplace Relations Commission heard that Mr Boodhun was suspended in June 2023 after an allegation was made against him, and later sacked after a company investigation and disciplinary process concluded that he had committed gross misconduct.Inspectors reveal family link between McVerry Trust board member and law firm that earned €1.

Continuing to quote from the email, Mr O’Connor said Ms O’Flaherty then gave a “fairly damning instruction” to Mr Cronin to the effect that whether Mr Boodhun’s response was to deny knowledge of the rule, deny doing it at all or say it only happened occasionally, that “any reply is unacceptable”.“The other team members had come to me saying Ryan had instructed them to apply service charges to tables. Other accusations came to me against Ryan ... I acted upon it,” Mr Cronin said.

Having been dismissed on a finding of gross misconduct, Mr Boodhun was offered an appeal to Ms O’Flaherty, who upheld the decision to dismiss, the tribunal heard.

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