Residents have now been awarded compensation by the Housing Ombudsman, while the investigation has led to a review of more than 5,000 cases
A housing association which apologised after a 66-year-old woman had water coming into her bedroom for more than a year while a man had to wait 18 months for a mice infestation to be dealt with is reviewing its handling of thousands of other cases.
The man, whose age was not given, had to wait almost 16 months for damp and mould caused by a leak in the roof to be fixed - despite a contractor telling the housing provider that the home was not fit to live in for 10 of those months, the ombudsman said.
Of the two cases looked at by the ombudsman, the housing association said: "We would like to offer our sincere apologies to both of our residents for the problems they experienced with damp, mould and repairs in their homes, and we acknowledge the distress this inevitably caused them. The safety of our customers remains our number one priority."
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