FAA grounds all flights and delays and cancellations pile up at Hobby and George Bush airports.
Passengers line up at George Bush Intercontinental Airport's baggage claim walk in line to talk to an employee for help with finding their bags amid baggage arrival delays.Grace, a grandmother from Florida, was planning on arriving at the Tampa International Airport to catch her flight awaiting her visit to her two-month-old granddaughter, when she received a text message from Southwest Airlines that her flight was delayed.
Because this system is responsible for sending alerts to pilots to let them know the conditions that could affect the safety of their flight, this outage affected airports across the country. United States Secretary of Transportation Pete Buttigieg and U.S. Press Secretary Karine Jean Pierre tweeted about additional investigation by the Department of Transportation into uncovering the cause.
1. Pay back ticket refund requests within 7 business days if the traveler paid for the ticket by card and 20 days if they paid by cash or check for flights that Southwest made significant changes to or canceled, regardless of the reason, unless the passenger accepted the alternative offered such as rebooking.
To try to curb the delays customers were experiencing, Houston airports were asking passengers to check their flight ahead of time to make sure the airline was operating the flight before going to the airport, Bernal said.
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