Don’t deny the person their feelings, let them lead you in your response
When helping a teenager through exam disappointment, ‘let them lead your response,’ says one expert. Photograph: iStockIt happens every year. This too shall pass, but just don’t tell them that straight away.
If someone is unhappy with their results, it’s about listening before talking, says Fidelma Healy, family therapist and chief executive of the Clanwilliam Institute. “Be alert and respond to what they need – whether it’s space, to be comforted, or to talk. Let them lead your response. Be there to listen to what they have to say. Be patient. Sometimes you are waiting for them to calm down if they are very emotional.
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