'I lost £19k life savings in phone hack - here's the chilling sign to look for'
Mark's ordeal began earlier this month when his phone suddenly went into “SOS only” mode and he contacted Optus to ask why.
Crucially, the worker did not check why the signal had been lost and so did not notice that someone else had activated an eSIM on another device, Mark claims.Chat logs show how the criminal demanded Optus reactivate the eSIM - a virtual SIM that does not require a physical card. However, Mark says he was not told his number was being used on another device when he was cut off for the second time.'Absolutely hellish'
By then, three bank accounts had been emptied of $35,000 which was transferred to crypto exchange CoinJar.
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