I spoke to a human in customer service. Oh, the joy! | Opinion
Customer service representatives work in a Lewisville call center.Something wonderful happened to me recently. I spoke on the telephone to a human being at a credit card company. Well, not immediately. That would be too much to expect.
I explained repeatedly to the recording what I needed. It wasn’t having any of it. If it was a sample of artificial intelligence, it was acting more like artificial stupidity. Try talking to a live person, you will like it. It is wonderful. She told me about the weather where she was, San Antonio, and we had a whale of a time doing something that I forgot people can do with a telephone: small talk. In a trice, she took care of my need.
There is one place where computers have not infringed on the old way of doing things: The Department of State. I believe it is still looking up things in giant ledgers and writing by hand on parchment.
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