'I've rang numerous times. Half the time I felt like I was talking to a brick wall'
One lucky Liverpudlian who won £1500 with a lottery ticket he had bought from WH Smiths has had to wait more than a month to see his winnings - and he is not happy about it.
"I'm a very regular Lottery player. You've got to be in it to win it. On March 19 I won the £1,500, so I went to the Post Office to try and collect my cheque, but I was told a new company had taken over. Due to the new rules introduced by Allwyn, people lucky enough to win between £500.01 and £50,000 on Lottery games must follow the online process to receive their money. According to the company's terms and conditions, which can be found on the National Lottery website, winners will need to provide their name, address, contact details, and email address, and must also submit a Prize Claim Form within the claim period of 180 days.
Sergei, who plans to use his winnings to pay for a holiday to Dubai, said: "Why do I have to wait so long to collect my winnings? I'm told it's a teething problem, but I say they should have thought of that before switching over. It's beginning to feel like a joke. All the processes I have gone through, and I've heard nothing from them."
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