Irish Life refused small financial respite as child was 16 years old – and refused to pay towards accommodation unless it was for a B&B or a hotel, not an apartment
Irish Life refused small financial respite as child was 16 years old – and refused to pay towards accommodation unless it was for a B&B or a hotel, not an apartmentIn a statement Irish Life said that it 'regularly' reviews its plan terms and conditions 'based on customer feedback'. Photograph: Bryan O’Brien
“It’s a really tough time for him, us his parents and also his siblings,” his mother – who we will call Jane – writes in an email. Her child will simultaneously be receiving chemotherapy “and so will be feeling unwell for those weeks. At least if he could avoid the journey each day it should help. It would also mean less disruption for the siblings at home, one of whom is sitting the Leaving Cert,” she continues.
We are not easily shocked but this shocked and upset us. Offering a small financial respite for the family of 14-year-old receiving cancer treatment but not a 16-year-old receiving the very same treatment makes no sense. Being willing to pay €100 towards a B&B or a hotel but not an Airbnb is similarly nonsensical.“The policy refers to accommodation only and this is exactly what it is.
We are not easily shocked but this shocked and upset us. Offering a small financial respite for the family of 14-year-old receiving cancer treatment but not a 16-year-old receiving the very same treatment makes no sense.We contacted the company as soon as we received this email.
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