Intuit develops and operates a collection of software products and services aimed at helping individuals and small businesses manage their finances. TIME spoke with Goodarzi recently about how the slowing economy is affecting his customers
Intuit has a portfolio of products that help individuals and businesses organize their finances. What are you seeing right now from your customers as inflation is putting a squeeze on consumers and small businesses?
What we’ve experienced in the last 18 months is people were cooped up in their homes, and when they were un-cooped, people got out. They started spending money. They started traveling. That’s why airlines are reporting great earnings or bullish futures. I think what you’re starting to see now is consumers starting to pull back. They’re starting to buy cheaper brands, although they’re still spending their money. Why? Because they’re having to pay more for gas. They’re having to pay more for rent.
Lots of people in your position are saying it’s really difficult to hire great people with the job market still very competitive. Is Intuit doing anything differently as it relates to hiring? Well, I’ll tell you what I hear from the folks that we hire. I talk to new hires and I also spent a lot of my time doing chats with our frontline engineers at our different sites, particularly those that have been with us for one to three years. I get a firsthand feel for what they love, and also what we need to improve, which is a question I always ask them. The big thing is they like actually working on things that will impact another human being.
Meetings are a real thorny issue. Have you figured out a way of reducing meetings and accelerating actual work? If so, do you have any tips?
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