Irish Rail sets up text alerts for antisocial behaviour on Darts
Last year, more than 560 passengers made formal complaints about intimidation, vandalism, assault, begging and theft on Irish Rail services. Complaints about antisocial behaviour on the Dart almost doubled to 96 from 52 the previous year.
A company spokesperson said “we have listened to and responded to customers in launching the new text alert service”. “It provides a discreet means of alerting us to any ongoing incidents so we can liaise internally and externally to respond.” “While the overwhelming majority of journeys on our services occur without incident, we are determined to ensure that we reduce the number of incidents for the benefit of those who travel with us and those who work for us.”
Other measures the company is taking include an increase in security, new CCTV on board Dart services and strengthened co-operation with gardaí.
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