The IRS says it’ll use a second 'surge team' to address its massive backlog of tax returns and correspondence, the National Taxpayer Advocate said during a congressional hearing Thursday.
Thursday's hearing before the Senate Finance Committee highlighted many of the operational issues continuing to plague the IRS this year, including staffing shortages, processing delays and outdated IT infrastructure.
Collins cited this combination of challenges Thursday as a significant factor affecting the IRS' performance. Taxpayers have also faced enormous difficulty in connecting with someone at the IRS who could help them with questions. Customer service representatives only answered 11% of the roughly 282 million telephone calls the agency received last year, according to recent reports from the National Taxpayer Advocate and the Government Accountability Office. The number of calls more than doubled compared with the year before.
The Taxpayer Advocate also pointed to paper processing as"the IRS' kryptonite" and urged for greater modernization of the IRS' services.
Ireland Latest News, Ireland Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
IRS Austin Tax Processing Center to stay open, will not close in 2024The Internal Revenue Service IRSnews has announced that it will halt the planned 2024 closure of the IRS Austin Tax Processing Center. The center is one of three remaining IRS facilities which process paper returns.
Read more »
Will IRS woes impact your tax return?The IRS says the combination of paper processing and the pandemic is crippling the agency, which could impact your tax return. Plagued by staffing shortages, old technology and more work to administer pandemic programs like stimulus checks.
Read more »
IRS to activate second ‘surge’ team to handle millions of backlogged tax returnsThe IRS is calling in more reinforcements as its mountain of pending paperwork expands to include this year's tax returns.
Read more »
Will IRS woes impact your tax return?Plagued by staffing shortages, old technology and more work to administer pandemic programs like stimulus checks, the IRS also is struggling to communicate with taxpayers.
Read more »
The IRS Warns You Have to File by March 1 If You Did This — Best LifeSome taxpayers might hold off on their taxes until the mid-April deadline, but the IRS just warned that you could be required to file early.
Read more »
How And Why The IRS Is Seeking To Manage Expectations This Tax SeasonI am a crisis management/communication expert, consultant and bestselling author of the award-winning Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies (Nicholas Brealey). Crisis Ahead was rated one of best new crisis management books to read in 2020 and 2021 and — one of the best crisis management books of all time — by BookAuthority.org. My advice and observations are based on my extensive experience helping companies, organizations, and individuals prevent, manage and recover from a variety of crisis situations. I'm the former CEO of two trade associations, a PR consultant to hundreds of clients, press secretary for Democratic and Republican members of Congress and political candidates and a consultant for Ogilvy Public Relations and other PR and advertising agencies.
Read more »