'It's a Fine Line Between Caring for People and Holding them Accountable at Work' by techtello leadership management
Boy, was I wrong! Being a manager was not only tough. It was an emotional experience. It was nothing like I had imagined and far better than what I hoped it would turn out to be. Initial days were filled with trial and error, mistakes and learnings. I made decisions that I regretted later. I felt stupid about passing certain remarks. I bombed presentations. I screwed up feedback.
Going against the instincts that naturally incline towards the safe and easy path by avoiding difficult conversations to embracing the uncomfortable moments.Being willing to be vulnerable to the effects of your people’s decisions. Be consciously aware that everything you say is subject to interpretation and take steps to reduce the gap between “what you say” and “what they perceive.” Remember good communication isn’t about how well you say something, it’s about how well the other person receives it.
Outcomes shouldn’t be achieved at the cost of promoting bad behavior in the organization. Set boundaries. Explicitly talk to them about acceptable and unacceptable behaviors. Give them examples to help them understand what true accountability means.Owning their decisions and outcomes.Having the courage to acknowledge and face their mistakes.
Don’t show care by being nice to your employees or using other superficial techniques. Don’t try to please them. Insincerity never works. People know when you genuinely care about them and when it’s an agenda driving your behavior.
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