The Justice Department is suing Uber over wait-time fees charged to disabled passengers who needed extra time to board vehicles.
Uber Technologies Inc. was sued by the Justice Department for charging a wait-time fee to passengers with disabilities and allegedly refusing their refund requests, making them feel like “second-class” citizens.
The Justice Department is asking the court to block Uber’s policy and seeking damages to compensate passengers, including for emotional distress they experienced, as well as a civil penalty. In its complaint, the government cited the experience of two disabled passengers, including a 52-year-old quadriplegic woman who relied on Uber to go back and forth from her apartment in Louisville, Ky., to a rehabilitation facility about five blocks away. The unidentified woman was told by an Uber representative that nothing could be done when she sought a refund on wait-time fees, according to the complaint.
Likewise, a 34-year-old man with cerebral palsy was “angry, frustrated and upset” after Uber charged him wait-time fees and began refusing refund requests after initially giving him some refunds, according to the complaint.
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