The Justice Minister has admitted that 'we must do better' to manage the garda command and control system in Dublin after it emerged that hundreds of calls were not responded to and hundreds more 999 phone calls were left unanswered.
THE JUSTICE MINISTER has admitted that “we must do better” to manage the garda command and control system in Dublin after it emerged that hundreds of calls were not responded to and hundreds more 999 phone calls were left unanswered.
Sources have said that a key factor in the issue is the referring of all calls from the public for assistance to the command and control centres. There are also problems of just incident volume. “Where there are significant numbers of calls, that people get the response in the adequate time that they need, because this is in so many cases an emergency.
The garda command and control call handling system in Dublin was rolled out in 1987 – McMahon said that a new system will be rolled out in the capital shortly.
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