A Kwik Fit manager in Scotland faces disciplinary action after a video emerged showing him singing karaoke into a customer's sex toy in front of another customer. The incident, reported by a whistleblower, also revealed allegations of improper work being carried out at the garage, raising concerns about customer safety and privacy.
A Kwik Fit manager in Midlothian, Scotland, has faced disciplinary action after a video surfaced showing him singing karaoke into a customer's sex toy in front of another customer. The incident, which took place in November 2022, was brought to light by a whistleblower who also alleged several other irregularities at the garage.
These included improper work being carried out, leading to customers needing to have services redone, and a junior member of staff performing jobs they were not qualified for. The whistleblower expressed concern about the breach of customer privacy and the potential safety risks posed by the alleged substandard workmanship. \The whistleblower recounted the disturbing scene: 'The video was circulated of a manager singing into a sex toy, taken right out of a customer's car - in front of another customer.' They questioned: 'How can you trust Kwik Fit when they are grabbing your personal items out your car instead of putting you back on the road safely?' They further emphasized, 'Going through customers' cars is strictly a breach of their privacy and company regulations.'\In addition to the incident involving the sex toy, the whistleblower described several other concerning instances. They revealed that their name was being recorded on jobs completed while they were on holiday. They also alleged that a junior staff member was undertaking tasks beyond their capabilities and that an audit had uncovered discrepancies in wheel alignment procedures. The former employee stated, 'Now not only is this unfair on me as any mistakes by these untrained staff could result in an investigation on me if anything went wrong.' He added, 'But my main concern is the customers here below who's safety could be at risk.' He criticized Kwik Fit's claim of prioritizing customer safety and professional advice, stating that a staff member lacking proper training could not offer the best advice. \Kwik Fit acknowledged the allegations, stating that an investigation was conducted and appropriate action taken against the employee involved in the video. The company also addressed concerns about improper servicing, confirming that they had investigated the claims and contacted affected customers to offer free re-examination and record updates. They emphasized their commitment to audits and corrective measures to ensure adherence to company protocol. Kwik Fit reassured the public that their priority remains customer safety and providing professional service
Kwik Fit Manager Disciplinary Action Sex Toy Karaoke Customer Privacy Improper Work Whistleblower Customer Safety
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