Some Lancashire residents are choosing to use under-pressure urgent care services for help that could be sought from their GP.
The regulator also wants to judge how individual operators work together to address any challenges that need to be dealt with collectively across a wider geographical area.
Meanwhile, the CQC said that ”staffing issues” and high demand were responsible for delays experienced by people seeking support from NHS 111, which serves Lanmcashire and South Cumbria as part of a wider North West-run facility. At the opposite end of the urgent and emergency care pathway, patients who were admitted to hospital often faced delays when they were ready to be discharged - exacerbated by a lack of social care capacity in the community and the failure to plan for a patient's discharge from the moment they arrived on the wards.
“It was concerning that people calling 999 for an ambulance experienced significant delays - and once they arrived at hospital there were delays in relation to handovers from the ambulance crews to hospital, although the length of delays varied from hospital to hospital. Delays meant that ambulance crews were experiencing difficulties in responding to other calls in a timely manner.found mental health services delivered from emergency departments were well run and meeting people’s needs.
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