London's Heathrow Airport apologized Monday to passengers whose travels were disrupted by staff shortages and warned it may ask airlines to cut more flights from their summer schedules to reduce the strain if the chaos persists.
Heathrow, Britain’s busiest airport, said service levels have been unacceptable at times in recent weeks, with, delays helping passengers with reduced mobility, and luggage going missing or arriving late.
“We want to apologize to any passengers who have been affected by this,” the airport said in a monthly traffic update.have swamped airlines and airports in Europe, which have been left shorthanded after laying off many pilots, cabin crew, check-in staff, ground crew and baggage handlers. At Heathrow, unclaimed luggage has piled up in arrivals because of a technical glitch in the baggage system.Compounding the problem, Heathrow said the punctuality of arriving flights is “very low” because of delays at other airports and airspace congestion across Europe.
Heathrow said it started recruiting in November in anticipation of this summer’s recovery in travel demand and expects security staffing will be back to pre-pandemic levels by the end of July. It also has reopened Terminal 4 to give passengers more space.
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