Major telecoms firm investigated over claims it broke rules
Ofcom has launched an investigation into BTfailed to give new customers clear and simple information regarding their contracts.
Since June 17 last year 2022, providers were told they have to give customers enough information before they open a new contract. This must include key information about the price, length of the contract and the terms and conditions if a customer decides to end their contract early. As a result, our investigation will now consider if BT has breached Ofcom’s rules because of suspected breaches by each of these subsidiaries.
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